FAQ


1.Product Knowledge

(1)What kinds of products can you offer?

We can produce all kinds of LED displays, such as indoor and outdoor advertising LED display, rental LED display, stadium LED display, poster LED display, taxi roof LED display, light pole LED display, truck/trailer LED display, floor LED display, transparent LED display, flexible LED display and other customized LED displays.

(2) What does it mean P2 P3 P3.9 P4…?

P stands for pitch, it means neighboring two pixels central distance. P2 means two pixels distance is 2mm, P3 means pixel pitch is 3mm.

(3)What’s the difference for P2.6, P2.9 and P3.91 LED display?

Their main difference is resolution and viewing distance. The number after P is smaller, its resolution is higher, and best viewing distance is shorter. Of course, their brightness, consumption etc are also different.

(4)What does refresh rate means?

Refresh rate refers to how many times per second the display is able to draw a new image. The lower the refresh rate, the more flickering the image. If need to often take photos or videos, such as live streaming, stage, studio, theater, LED display screen refresh rate should be at least 3840Hz. While for outdoor advertising use, refresh rate over than 1920Hz will be okay.

(5)How to choose a suitable LED display?

You should tell us your installation environment (indoor/outdoor), application scenarios(advertising/event/club/floor/ceiling etc), size, viewing distance and budget if possible. If have special request, please tell our sales to make best solution.

(6)What’s the difference between indoor and outdoor LED display?

Outdoor LED display is waterproof and has high brightness, it can be used in rainy days and can be seen clearly under sunlight. Outdoor LED display also can be used indoor, need to reduce brightness. While indoor LED display can used for only indoor or sunny day morning or night(outdoor).

(7)We purchase LED display for broadcasting, how can we avoid emergencies?

We can customized backup power supply and receiver card for LED display, so will not have signal and power transmission problem.

 

3.Quality

(1)How do you guarantee your products quality?

From purchasing raw material to ship, each step has strict quality control system to ensure LED display with good quality, and all LED display must be tested at least 72 hours before shipping.

(2)What quality certificates do you have?

SRYLED all LED displays passed CE, RoHS, FCC, and some products obtained CB and ETL certificate.

(3)What controller do you use?

We mainly use Novastar control system, if necessary, we also use Huidu, Xixun, Linsn etc control system according to customer’s actual requirement.

5.Production Time

(1)How long time do you need to produce?

We have P3.91 LED display in stock, which can be shipped within 3 days. For regular LED display order, we need 7-15 working days production time, and if need ODM & OEM service, time need to be discussed.

6. After sale service

(1)How long is your product warranty time?

Our warranty time is 3 years.

(2)What technical support do you have?

We can offer free technical training when you visit our factory. And we can provide CAD connection drawing and video to tell you how to connect LED display, and engineer can guide you how to make it work by remote.

2.Company Type

(1) Are you a factory or trade company?

 SRYLED is a professional LED display factory since 2013. We have our own production line, and our production capacity is over 3,000 square meters per month.

4.Payment

(1) What payment term do you accept?

We accept 30% deposit before LED display production, and 70% balance before shipping.

(2)What payment way do you accept?

T/T, Western Union, PayPal, credit card, cash, L/C are all okay.

6.Shipping

(1) What package do you use?

We usually use anti-shake wooden box and movable flight case to pack LED display, and each LED video panel are well packed by plastic bag.

 

(2)What shipping way do you use?

If your order is not urgent, sea shipping is good choice (door to door is acceptable), it is cost effective. If order is urgent, then we can ship by airplane or Express door to door service, such as DHL, FedEx, UPS, TNT.

(3)How long is the shipping time?

For sea shipping, it usually takes about 7-55 working days, air shipping needs about 3-12 working days, Express takes about 3-7 working days.